This is a reusable template for VR Goals customers to adapt and publish under the customer’s own business name, website, and privacy policy. Replace all bracketed fields before publication. The customer, not VR Goals, is the sender for messages sent under the customer’s brand.
SMS and Mobile Messaging
[CUSTOMER LEGAL NAME] / [CUSTOMER BRAND] sends text messages to guests, owners, employees, vendors, contractors, leads, and other authorized recipients for hospitality-related purposes. These messages may include reservation confirmations, booking updates, arrival information, property-access instructions, temporary door codes, maintenance updates, customer-care responses, checkout instructions, owner or vendor coordination, account notifications, security alerts, two-factor authentication codes, and, where you separately opt in, promotional or marketing messages.
We collect SMS consent when you provide your mobile number and affirmatively opt in through a web form, booking flow, account setting, paper form, verbal consent process, inbound text message, or other approved opt-in method. SMS consent is optional unless a specific message is technically necessary and legally permitted. Marketing SMS consent is separate from operational, transactional, email, and telephone-call consent.
We may collect your mobile number, consent status, consent source, disclosure version, opt-in time, opt-out time, message content, MMS attachments, message metadata, delivery and error records, HELP and STOP requests, and related support or compliance records.
We use this information to send and receive messages, provide guest and customer support, administer reservations and property operations, send account or security notices, deliver approved marketing messages where permitted, maintain consent and opt-out records, prevent fraud and abuse, comply with law and carrier requirements, and support audits or investigations.
Mobile information and SMS opt-in data will not be sold, rented, or shared with third parties for their own promotional or marketing purposes. We may disclose mobile information and SMS consent records to VR Goals, Telnyx, The Campaign Registry, wireless carriers, number providers, messaging aggregators, verification vendors, fraud-prevention vendors, hosting providers, support providers, and other vendors that help us provide, operate, register, verify, deliver, secure, and enforce our messaging program.
You may opt out of text messages by replying STOP. STOP is usually the fastest automated method. You may also revoke consent by replying CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, OPT OUT, or another reasonable message that clearly communicates that you want texts to stop; by contacting us at [CUSTOMER SUPPORT EMAIL / PHONE]; or by using any other legally recognized reasonable method. Reply HELP for help.
For more information, review our SMS Terms at [CUSTOMER SMS TERMS URL] or contact us at [CUSTOMER SUPPORT EMAIL / PHONE / MAILING ADDRESS].
Customer Publication Requirements
- Publish this section in the customer’s own Privacy Policy under the customer’s legal or approved brand name.
- Do not direct recipients only to the VR Goals Privacy Policy.
- Match the policy to the campaign registration, opt-in workflow, sample messages, and actual use cases.
- Confirm the customer’s retention, support, and rights-request processes before publication.