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Operations apps

Apps for onboarding, field work, guest service and IoT operations.

Operations apps turn plans into completed work natively in VR Goals — not as a Breezeway connection. Managers see onboarding status, field activity, guest readiness, device context and the work that needs ownership.

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Operations apps
OP
A team to help run your business.

Onboarding, field operations, guest services and Lock Manager in one operating rhythm.

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Onboarding
07
Field Operations
08
Guest Services
09
Lock Manager
What it helps run

The apps do work. Platform keeps them aligned.

01

Onboarding clarity

New owners, properties, vendors and team members move through defined steps.

02

Field accountability

Housekeeping, inspections, maintenance and market work stay visible across markets.

03

Property signals

Guest readiness, access events, device health and issue context stay tied to the team responsible for the outcome.

Apps

What operations includes.

Each app can stand on its own, but the value compounds when its measures and handoffs connect to the rest of the business.

App

Onboarding

Structured workflows for bringing new owners, units, vendors and people online without losing the handoff details.

Problem solved

New owners and units stall when contracts, PMS setup, vendors, photos, pricing and team handoffs are not managed from one launch path.

What it does
Owner onboarding
Property onboarding
Vendor setup
Internal handoffs
Measures
Days to live
Open onboarding tasks
Blocked handoffs
Properties launched on time
Connects to
PMS property recordsContractsVendor recordsTeam records
App

Field Operations

Market-level execution for cleans, inspections, maintenance, vendor work and recurring field tasks.

Problem solved

Cleans, inspections, maintenance and vendor work become reactive when the market team cannot see what is late, blocked or at risk.

What it does
Scheduling visibility
Housekeeping and inspection tracking
Maintenance work context
Market-level ownership
Measures
On-time turns
Inspection pass rate
Open maintenance issues
Vendor SLA misses
Connects to
PMS reservationsNative operations recordsMaintenance recordsMarket teams
App

Guest Services

Guest-facing operations with arrival readiness, issue tracking, service history and communication context.

Problem solved

Guest issues spread across inboxes, phone calls, PMS notes and tasks, making it hard to know what happened and who owns the next action.

What it does
Arrival readiness
Guest data and analytics
Issue and service tracking
In-stay context
Measures
Arrival readiness
Response time
Open guest issues
Review-risk signals
Connects to
PMS guest recordsNative messagingVoice and inbox toolsReservation data
App

Lock Manager

IoT operations for the devices that affect the guest stay, including locks, access events, device health and camera context.

Problem solved

Access and smart-home issues become guest-service emergencies when locks, cameras, doorbells and device health are separated from reservations.

What it does
Smart-lock status
Access event review
Ring and doorbell camera context
IoT device health
Measures
Offline devices
Failed access events
Doorbell incident count
Device issue resolution time
Connects to
Smart locksRingDoorbell camerasProperty and reservation records
Pillar handoffs

The app has a home. The signal can move anywhere.

These apps belong to Operations, but their measures, source-system context and risks do not stay trapped inside one pillar. The platform handles the handoff.

01

Source systems

The PMS stays the reservation source of truth. Accounting, operations and CRM run natively in VR Goals.

02

Home pillar

Operations is the primary business area for this work.

03

Measures

Each app produces measures that show whether the business is on track or drifting.

04

Handoffs

Signals move to the team, owner or workflow that needs attention next.