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Frequently asked

Answers before you ask.

The twelve questions we hear most from operators evaluating VR Goals. Don't see yours? Email stevenbrown@bnbventuresco.com.

What is VR Goals?

VR Goals is an agentic operating system for vacation rental property managers. It brings every part of your operation into one system — Align (goals, knowledge base and vault), revenue analytics, operations, guest services, accounting, finance, owner CRM, marketing, and listing visibility. The modules are live today; an AI agent for each — watching across your tools and acting on your behalf — is rolling out in early access.

Are the AI agents available today?

The twelve modules are live now and deliver value on their own. The agentic layer — AI agents that act autonomously on top of each module — is rolling out through 2026, in early access. Join early access to get agents as they ship; until then, your team runs the modules directly.

Does VR Goals replace Guesty or Hostaway?

No. Your PMS stays your system of record — reservations stay in Guesty, your ledger stays in QuickBooks. VR Goals is the operating system on top: it runs the work natively (ops, guests, revenue, accounting, marketing, owners and goals) and connects to those records so they're never overwritten.

Which systems does VR Goals connect to?

Out of the box: Guesty (PMS), QuickBooks Online (accounting), Breezeway (operations), HubSpot (CRM), Zoom Phone and WhatConverts (calls & lead tracking), Twilio (guest messaging & voice), and Facebook & Instagram via Meta (marketing ads). Contracts via DocuSign and PandaDoc. Additional PMS and OTA channels (Airbnb, Vrbo, HomeAway) on request.

How is trust accounting handled?

The Trust Accounting agent runs three-way match across your PMS ledger, general ledger journal entries, and operations-platform job costs. A daily variance check enforces owner-fund separation with a $1.00 tolerance. DRE-ready exports included.

How long does onboarding take?

Typical operators are live on Guesty sync within days, not weeks. Full trust accounting + multi-market orchestration is usually a 2–3 week configuration cycle, depending on portfolio complexity.

What size portfolio is VR Goals built for?

Designed for multi-market operators managing 10–1,000+ properties. Built around the pain points and workflows that only show up when you run several markets at once.

How does VR Goals pricing work?

You start on the Align seat — goals, knowledge base and vault — then add modules à la carte. Back-office modules (operations, revenue, finance, guest services, listing visibility) bill per unit with volume bands that lower the rate as your portfolio grows; team modules (CRM, marketing) bill per seat. Each module comes in Basic (dashboards) or Pro (an AI agent on every module). Heavy consumption — enrichment, scraping, AI voice — is metered as credits. Request a discovery call and we'll size a quote to your markets and integration surface.

Is my data secure?

VR Goals is read-only on your PMS by default; any writes are gated behind explicit operator approval. Data is encrypted in transit and at rest. Full security posture available on request.

Can I run agents on just part of my business?

Yes. VR Goals is modular — turn on only what you need: Revenue Analytics, Operations, Guest Services, Accounting, Finance, HK Reconciliation, Owner CRM, Marketing, and Listing Visibility, all on top of the Align bundle (goals, knowledge base and vault). Each module has its own AI agent rolling out in early access. Start with one module and expand.

Does VR Goals support goals?

Yes — Goals is the always-on planning layer and it's live today. Goals cascade from company to market to property, and results roll up from your modules across the business, so drift shows up before it lands in a monthly report.

What happens if an agent makes a bad call?

Every agent action leaves an audit trail with inputs, context, and reasoning. High-stakes actions (pricing changes, owner communications, payouts) default to human approval — the agent drafts, the operator approves.

How do I request access?

Fill out the form on the home page (vr-goals.com/#access) or email stevenbrown@bnbventuresco.com. We reply within one business day.

Still have questions?

We'll answer them on a 30-minute discovery call.