170 units. Maintenance out of five spreadsheets.
An Orlando operator is moving CRM, phone, digital maintenance approval, and damage-dispute tracking into VR Goals ahead of an October 1 go-live.
A 170-unit Grand Welcome network operator. This page uses initials and a market descriptor. It does not name the operator or the legal entity.
What was true before. What is moving now.
Signed, with an October 1 go-live target. No published before/after percentages on this page.
- Maintenance was tracked across a project-management tool plus five separate spreadsheets.
- The guest-services team handled OTA disputes manually.
- There was no unified maintenance task-code system.
- Resort properties required manual guest-registration verification.
- Guest-services and owner phone lines sat on separate systems.
- A project-management tool plus five spreadsheets for maintenance.
- Manual OTA dispute handling.
- Split guest-services and owner phone lines.
- Full CRM and phone migration (13 users, October 1 target).
- Digital maintenance approval workflow with owner sign-off tracked in-system.
- A maintenance task-code dropdown replacing improvised naming.
- Property data being mapped in from the old spreadsheet and project-management setup.
- Damage-dispute tracking replacing the manual OTA process.
What this account is putting in.
- CRM and phone cutover for 13 users, October 1 go-live target.
- Digital maintenance approval with in-system owner sign-off.
- Task-code dropdown and property-data mapping from the prior stack.
- Damage-dispute tracking in place of manual OTA work.
Our summary of what the operator was dealing with, drawn from a sales-call recap. Not a verbatim quote, and not customer-approved wording.
The operator was dealing with a fragmented stack that created operational drag: maintenance in a project-management tool plus five spreadsheets, OTA disputes handled by hand, no unified task-code system, and split phone lines for guests and owners.
Two other signed operators.
Cleaning as COGS. Retention off a scorecard.
A multi-division operator at Lake of the Ozarks is moving payroll classification, cleaning cost, and property offboarding onto one picture.
CRM live. Phone on the same picture.
A Tampa operator is running owner CRM and phone in VR Goals, with SDR outbound finally logged against the same leads.
Walk the operating picture with your stack.
Pricing is a private review. Guesty stays the PMS. Accounting, operations, CRM, messaging and contracts run in VR Goals.
Request access