170 units. Maintenance out of five spreadsheets.
An Orlando operator is moving CRM, digital maintenance approval, and damage-dispute tracking into VR Goals.
A 170-unit Grand Welcome network operator. This page uses initials and a market descriptor. It does not name the operator or the legal entity.
What was true before. What is moving now.
Signed. No published before/after percentages on this page.
- Maintenance was tracked across a project-management tool plus five separate spreadsheets.
- The guest-services team handled OTA disputes manually.
- There was no unified maintenance task-code system.
- Resort properties required manual guest-registration verification.
- Guest-services and owner phone lines sat on separate systems.
- A project-management tool plus five spreadsheets for maintenance.
- Manual OTA dispute handling.
- Split guest-services and owner phone lines.
- CRM migration for 13 users.
- Digital maintenance approval workflow with owner sign-off tracked in-system.
- A maintenance task-code dropdown replacing improvised naming.
- Property data being mapped in from the old spreadsheet and project-management setup.
- Damage-dispute tracking replacing the manual OTA process.
What this account is putting in.
- CRM cutover for 13 users.
- Digital maintenance approval with in-system owner sign-off.
- Task-code dropdown and property-data mapping from the prior stack.
- Damage-dispute tracking in place of manual OTA work.
Our summary of what the operator was dealing with, drawn from a sales-call recap. Not a verbatim quote, and not customer-approved wording.
The operator was dealing with a fragmented stack that created operational drag: maintenance in a project-management tool plus five spreadsheets, OTA disputes handled by hand, no unified task-code system, and split phone lines for guests and owners.
Two other signed operators.
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Pricing is a private review. Guesty stays the PMS. Accounting, operations, CRM, messaging and contracts run in VR Goals.
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