This template is for each VR Goals customer to customize and publish under its own legal or approved brand name and domain. Replace all bracketed fields. Customer recipients should be directed to the customer’s Privacy Policy and SMS Terms, not only to VR Goals policies.
1. Program Name
[CUSTOMER BRAND] SMS Program. These terms apply to text messages sent by [CUSTOMER LEGAL NAME] / [CUSTOMER BRAND] to recipients who opt in or otherwise authorize messages from [CUSTOMER BRAND].
2. Program Description and Message Types
[CUSTOMER BRAND] may send SMS and MMS messages related to vacation-rental, hospitality, property-management, owner, vendor, employee, contractor, lead, account, support, and approved marketing communications. Message types may include reservation confirmations, booking updates, pre-arrival messages, arrival instructions, property-access instructions, temporary door codes, maintenance updates, guest-support responses, checkout instructions, owner communications, vendor coordination, employee scheduling, account notifications, security alerts, two-factor authentication codes, and promotional or marketing messages where you separately opt in.
3. Consent
By providing your mobile number and opting in to the applicable [CUSTOMER BRAND] text-message program, you agree to receive text messages from [CUSTOMER BRAND] at the number provided. Marketing consent is not a condition of purchase, booking, or service. Message frequency varies based on your relationship with [CUSTOMER BRAND], reservation activity, account activity, service needs, and the programs you join. Message and data rates may apply.
4. Opt-Out and Revocation
Reply STOP to opt out. STOP is usually the fastest automated opt-out method. You may also revoke consent by replying CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, OPT OUT, or another reasonable message that clearly communicates that you want texts to stop; by contacting [CUSTOMER SUPPORT EMAIL / PHONE]; or by using any other legally recognized reasonable method.
After you opt out, you may receive one final non-marketing confirmation message. If you consented to multiple message categories, [CUSTOMER BRAND] may ask you to clarify which categories you want to stop where permitted by law.
5. Help
Reply HELP for help. You may also contact [CUSTOMER BRAND] at [CUSTOMER SUPPORT EMAIL], [CUSTOMER SUPPORT PHONE], or [CUSTOMER SUPPORT URL].
6. Privacy
[CUSTOMER BRAND]’s privacy practices are described in the [CUSTOMER PRIVACY POLICY URL]. Mobile information and SMS opt-in data will not be sold, rented, or shared with third parties for their own promotional or marketing purposes. [CUSTOMER BRAND] may disclose mobile information and SMS consent records to VR Goals, Telnyx, The Campaign Registry, wireless carriers, number providers, messaging aggregators, verification vendors, fraud-prevention vendors, and other vendors that help provide, operate, register, verify, deliver, secure, and enforce the messaging program.
7. Carriers and Delivery
Wireless carriers, Telnyx, The Campaign Registry, number providers, and other communications providers may affect registration, availability, throughput, filtering, and delivery. Carriers are not liable for delayed or undelivered messages. [CUSTOMER BRAND] does not guarantee delivery, delivery speed, uninterrupted messaging, carrier approval, number availability, or continued availability of any messaging route.
8. No Emergency Use
SMS and MMS are not emergency services. Do not use text messaging for 911, emergency requests, urgent safety issues, or time-critical situations where delayed or failed delivery could cause harm.
9. Eligibility and Changes
You must be at least [AGE] years old and authorized to use the mobile number you provide. [CUSTOMER BRAND] may modify, suspend, or terminate any SMS program at any time, subject to applicable law. If the program promotes age-restricted goods or services, [CUSTOMER BRAND] must include legally sufficient age screening before opt-in.
10. Support Contact
- Business: [CUSTOMER LEGAL NAME] / [CUSTOMER BRAND]
- Support: [CUSTOMER SUPPORT EMAIL / PHONE / URL]
- Privacy: [CUSTOMER PRIVACY CONTACT]
- Mailing address: [CUSTOMER MAILING ADDRESS]